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Zendesk integration

Customer service software and support ticket system.

Customer support10 triggers · 18 actions
Connect Zendesk freeSee what you can automate

Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.
When “New ticket in view” happens in Zendesk, check the details with AI, then “Create Ticket” and tell my team in Slack.
  • Simulated before it goes live
  • Fixes proposed when something breaks
  • One credit per run

Triggers

Start a workflow when this happens
  • WHEN
    New ticket in view

    Triggers when a new ticket is created in a view.

  • WHEN
    New Ticket

    Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.

  • WHEN
    Updated Ticket

    Fires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.

  • WHEN
    Tag Added to Ticket

    Fires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.

  • WHEN
    New Organization

    Fires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).

  • WHEN
    New User

    Fires when a new user is created. Uses Zendesk event webhook (no Trigger needed).

  • WHEN
    New Suspended Ticket

    Fires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.

  • WHEN
    New Action on Ticket

    Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.

  • WHEN
    New Group

    Fires when a new group is created.

  • WHEN
    Tag Added to User

    Triggers when one or more tags are added to a user.

Actions

Then Calibra can do this for you
  • DO
    Create Ticket

    Create a new ticket in Zendesk.

  • DO
    Update Ticket

    Modify ticket fields or status via API call.

  • DO
    Add Tag to Ticket

    Apply one or more tags to a ticket.

  • DO
    Remove Tag(s) from Ticket

    Remove one or more tags from a ticket.

  • DO
    Attach File to Ticket

    Attach a file to a ticket.

  • DO
    Add Comment to Ticket

    Append a public/private comment to a ticket.

  • DO
    Create Organization

    Create a new organization record.

  • DO
    Update Organization

    Update existing organization fields.

  • DO
    Create User

    Add a new user to the Zendesk instance.

  • DO
    Delete User

    Remove a user and associated records from the account.

  • DO
    Find Organization(s)

    Search organizations by name, domain, external ID, or other criteria.

  • DO
    Find Ticket(s)

    Search tickets by ID, field, or content.

  • DO
    Find User(s)

    Search users by email, name, role, or other criteria.

  • DO
    Find an Agent

    Find an agent by email or name.

  • DO
    Find a Group

    Find a group by name.

  • DO
    Find Latest Comment

    Find the latest comment on a ticket.

  • DO
    Update User

    Update existing user fields.

  • DO
    Custom API Call

    Make a custom API call to a specific endpoint.

Questions

Is the Zendesk integration free?

Yes. Zendesk is available on every Calibra plan, including the free plan, which needs no card.

How is Zendesk usage billed?

Calibra charges one credit per workflow run, however many steps it has. Steps that read from or write to this app do not cost extra.

Can I connect Zendesk without writing code?

Yes. Describe the process in plain words and the AI copilot builds the workflow with Zendesk for you. You can also use templates or the visual editor.

Describe your first process. Watch it run today.

Free plan, no card. One credit per run, however many steps it has.

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