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Intercom integration

Customer messaging platform for sales, marketing, and support.

Customer support22 triggers · 26 actions
Connect Intercom freeSee what you can automate

Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.
When “Contact Replied” happens in Intercom, check the details with AI, then “Add Note” and tell my team in Slack.
  • Simulated before it goes live
  • Fixes proposed when something breaks
  • One credit per run

Triggers

Start a workflow when this happens
  • WHEN
    Contact Replied

    Triggers when a contact replies to a Conversation in Intercom.

  • WHEN
    Lead Added Email

    Triggers when a lead enters an email address.

  • WHEN
    Lead Converted To User

    Triggers when a lead is converted to a user.

  • WHEN
    Conversation Closed

    Triggers when a conversation is closed.

  • WHEN
    Conversation assigned to any Intercom admin

    Triggers when a conversation is assigned to an admin.

  • WHEN
    Conversation snoozed

    Triggers when a conversation is snoozed.

  • WHEN
    Conversation unsnoozed

    Triggers when a conversation is unsnoozed.

  • WHEN
    New Company

    Triggers when a new company is created.

  • WHEN
    New Conversation

    Triggers when a conversation is created by a user or lead (not an admin).

  • WHEN
    Conversation was rated

    Triggers when a conversation is rated.

  • WHEN
    New Lead

    Triggers when a new lead is created.

  • WHEN
    New Ticket

    Triggers when a new ticket is created.

  • WHEN
    New Unsubscription

    Triggers when a contact unsubscribes from your emails.

  • WHEN
    New User

    Triggers when a new user is created.

  • WHEN
    Updated Ticket

    Triggers when a ticket is updated (state or attributes change).

  • WHEN
    Tag added to a conversation part

    Triggers when a conversation part is tagged.

  • WHEN
    Tag Added to Lead

    Triggers when a tag is added to a lead.

  • WHEN
    Tag Added to User

    Triggers when a tag is added to a user.

  • WHEN
    Updated Contact

    Triggers when a contact is updated.

  • WHEN
    Reply from a user or lead

    Triggers when a reply is received from a user or lead (not an admin).

  • WHEN
    Reply from an Intercom admin

    Triggers when a reply is received from an Intercom admin (not a user or lead).

  • WHEN
    Note added to conversation

    Triggers when a note is added to a conversation.

Actions

Then Calibra can do this for you
  • DO
    Add Note

    Add a note to a user.

  • DO
    Add note to conversation

    Add a note (for other admins) to an existing conversation.

  • DO
    Add/Remove Tag on Contact

    Attach or remove a tag from a specific contact.

  • DO
    Add/Remove Tag on Company

    Attach or remove a tag from a specific company.

  • DO
    Add/Remove Tag on Conversation

    Attach or remove a tag from a specific conversation.

  • DO
    Assign conversation to an admin or a team

    (Re)assign conversation to a specific admin or team.

  • DO
    Create Article

    Creates a new article in your Help Center.

  • DO
    Create Conversation

    Creates a new conversation from a contact.

  • DO
    Create Data Event

    Submits a data event for a contact.

  • DO
    Create Ticket

    Creates a new ticket.

  • DO
    Create User

    Creates a new user.

  • DO
    Create or Update Company

    Creates a new company or updates an existing one (matched by Company ID).

  • DO
    Create or Update Lead

    Create or update an Intercom lead.If an ID is provided, the lead will be updated.

  • DO
    Create/Update User

    Update a user within intercom given an email address.

  • DO
    Reply to conversation

    Reply (as an admin) to a conversation with a contact.

  • DO
    Send Message

    Send a message to a contact (only allowed by admins).

  • DO
    Update Ticket

    Updates an existing ticket.

  • DO
    Find Company

    Finds an existing company.

  • DO
    Find Conversation

    Searches for conversations using various criteria.

  • DO
    Find Lead

    Finds an existing lead.

  • DO
    Find or Create Company

    Finds a company by Company ID or name, creating it if none is found.

  • DO
    Find or Create Lead

    Finds a lead by email, ID, or User ID, creating it if none is found.

  • DO
    Find User

    Finds an existing user.

  • DO
    List Tags

    List all tags.

  • DO
    Retrieve a Conversation

    Retrieves a specific conversation by ID.

  • DO
    Custom API Call

    Make a custom API call to a specific endpoint.

Questions

Is the Intercom integration free?

Yes. Intercom is available on every Calibra plan, including the free plan, which needs no card.

How is Intercom usage billed?

Calibra charges one credit per workflow run, however many steps it has. Steps that read from or write to this app do not cost extra.

Can I connect Intercom without writing code?

Yes. Describe the process in plain words and the AI copilot builds the workflow with Intercom for you. You can also use templates or the visual editor.

Describe your first process. Watch it run today.

Free plan, no card. One credit per run, however many steps it has.

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