calibra
Start free

LiveChat integration

Automate your LiveChat customer chats: reply as an agent, transfer, tag and close chats, search the archives, update customers and react to new chats, new customer messages and closed chats.

Customer supportCommunication4 triggers · 12 actions
Connect LiveChat freeSee what you can automate

Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.
When “New Chat (Instant)” happens in LiveChat, check the details with AI, then “List Chats” and tell my team in Slack.
  • Simulated before it goes live
  • Fixes proposed when something breaks
  • One credit per run

Triggers

Start a workflow when this happens
  • WHEN
    New Chat (Instant)

    Triggers right away when a customer starts a new chat in LiveChat. Needs the Client ID of your Developer Console app in the connection.

  • WHEN
    New Customer Message (Instant)

    Triggers right away when a customer writes a message or sends a file in any LiveChat chat. Needs the Client ID of your Developer Console app in the connection.

  • WHEN
    Chat Closed (Instant)

    Triggers right away when a LiveChat chat ends (closed by an agent, the customer or LiveChat), with the full conversation. Needs the Client ID of your Developer Console app in the connection.

  • WHEN
    New Chat

    Triggers when a new chat (or a new conversation in an existing chat) starts in LiveChat. Checks every few minutes and needs no extra setup.

Actions

Then Calibra can do this for you
  • DO
    List Chats

    Lists your LiveChat chats with their latest thread, customer, agents and last message. You can keep only active or closed chats and filter by group.

  • DO
    Search Chat Archives

    Searches the LiveChat archives by text, dates, agents, tags, groups or customer, and returns each conversation with its messages.

  • DO
    Get Chat

    Gets a LiveChat chat with its latest thread (or the thread you choose): customer, agents, tags, messages and a plain-text transcript.

  • DO
    Send Message

    Sends a message to an active LiveChat chat as the agent who owns the token. It can also be an internal note that only agents see.

  • DO
    Transfer Chat

    Transfers an active LiveChat chat to another group or agent, or to another agent in its current group.

  • DO
    Close Chat

    Closes (deactivates) an active LiveChat chat. The conversation stays in the archives.

  • DO
    Add Tag to Chat

    Adds a tag to a LiveChat conversation (its latest thread, or the thread you choose).

  • DO
    Remove Tag from Chat

    Removes a tag from a LiveChat conversation (its latest thread, or the thread you choose).

  • DO
    List Customers

    Lists LiveChat customers, optionally filtered by email, name or country, sorted by creation date or last activity.

  • DO
    Get Customer

    Gets a LiveChat customer by ID: name, email, phone, custom fields, location, address and chat statistics.

  • DO
    Update Customer

    Updates a LiveChat customer's name, email, phone, avatar, address or custom fields (session fields). Empty fields are left unchanged.

  • DO
    Custom LiveChat API Request

    Makes a request to any method of the LiveChat Agent Chat or Configuration API with your connection. LiveChat methods are called with POST and a JSON body.

Questions

Is the LiveChat integration free?

Yes. LiveChat is available on every Calibra plan, including the free plan, which needs no card.

How is LiveChat usage billed?

Calibra charges one credit per workflow run, however many steps it has. Steps that read from or write to this app do not cost extra.

Can I connect LiveChat without writing code?

Yes. Describe the process in plain words and the AI copilot builds the workflow with LiveChat for you. You can also use templates or the visual editor.

Describe your first process. Watch it run today.

Free plan, no card. One credit per run, however many steps it has.

Start freeSee pricing