calibra
Start free

Groove integration

Create tickets, reply, add notes, change status, assignee, group or tags, and look up customers in your Groove help desk. React to new tickets and new replies.

Customer support2 triggers · 11 actions
Connect Groove freeSee what you can automate

Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.
When “New Ticket” happens in Groove, check the details with AI, then “Create Ticket” and tell my team in Slack.
  • Simulated before it goes live
  • Fixes proposed when something breaks
  • One credit per run

Triggers

Start a workflow when this happens
  • WHEN
    New Ticket

    Triggers when a new ticket is created in Groove. You can limit it to tickets in one status.

  • WHEN
    New Reply

    Triggers when a new message is added to a Groove ticket: a customer reply, an agent reply or, optionally, a private note.

Actions

Then Calibra can do this for you
  • DO
    Create Ticket

    Creates a ticket in Groove, either as a message from a customer to your mailbox or as a message from an agent to a customer. If the customer doesn't exist yet, Groove creates it.

  • DO
    Add Reply or Note

    Adds a message to a Groove ticket: an agent reply emailed to the customer, a private note, or a message from the customer.

  • DO
    Update Ticket

    Changes the status, assignee, group or tags of a Groove ticket. Only the fields you fill in are changed.

  • DO
    Get Ticket

    Gets a Groove ticket by its number, with its status and, optionally, its messages.

  • DO
    Find Tickets

    Lists Groove tickets filtered by customer, assignee and status. Returns up to 50 tickets.

  • DO
    Find Customer

    Looks up a Groove customer by email. If there is no customer with that email, the result says found: false instead of failing.

  • DO
    Update Customer

    Updates the details of an existing Groove customer (name, company, phone, location…). Groove creates customers automatically when they start a ticket.

  • DO
    List Agents

    Lists the Groove agents with their name and email. You can limit it to one group.

  • DO
    List Groups

    Lists the Groove groups (teams) with their ID and name.

  • DO
    List Mailboxes

    Lists the Groove mailboxes with their ID, name and email address.

  • DO
    Custom Groove API Request

    Makes a request to any endpoint of the Groove REST API (v1). Calibra adds your access token in the Authorization header.

Questions

Is the Groove integration free?

Yes. Groove is available on every Calibra plan, including the free plan, which needs no card.

How is Groove usage billed?

Calibra charges one credit per workflow run, however many steps it has. Steps that read from or write to this app do not cost extra.

Can I connect Groove without writing code?

Yes. Describe the process in plain words and the AI copilot builds the workflow with Groove for you. You can also use templates or the visual editor.

Describe your first process. Watch it run today.

Free plan, no card. One credit per run, however many steps it has.

Start freeSee pricing