Freshservice integration

IT service management software for ticketing, asset management, and IT operations.

Customer support8 triggers · 12 actions

Connect Freshservice free See what you can automate

Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.

When “New Ticket” happens in Freshservice, check the details with AI, then “Create Ticket” and tell my team in Slack.

Simulated before it goes live
Fixes proposed when something breaks
One credit per run

Triggers

Start a workflow when this happens

WHEN
New Ticket
Triggers when a new ticket is created in Freshservice.
WHEN
Updated Ticket
Triggers when an existing ticket is updated in Freshservice.
WHEN
New Requester
Triggers when a new requester (user) is created in Freshservice.
WHEN
Updated Requester
Triggers when an existing requester is updated in Freshservice.
WHEN
New Change
Triggers when a new change request is created in Freshservice.
WHEN
Updated Change
Triggers when an existing change request is updated in Freshservice. Note: newly created changes may also fire this trigger because their updated_at matches created_at.
WHEN
New Change Task
Triggers when a new task is created on a specific change request.
WHEN
Updated Change Task
Triggers when a task on a specific change request is updated. Note: newly created tasks may also fire this trigger because their updated_at matches created_at.

Actions

Then Calibra can do this for you

DO
Create Ticket
Creates a new ticket in Freshservice.
DO
Add Note to Ticket
Adds a private or public note to an existing ticket.
DO
Create Requester
Creates a new requester (end user) in Freshservice.
DO
Request Ticket Approval
Requests approval for a ticket from a specified agent.
DO
Create Change
Creates a new change request in Freshservice.
DO
Update Change
Updates an existing change request in Freshservice.
DO
Delete Change
Deletes a change request from Freshservice.
DO
Add Note to Change
Adds a private or public note to an existing change request.
DO
Create Change Task
Creates a new task on a change request in Freshservice.
DO
Update Change Task
Updates an existing task on a change request in Freshservice.
DO
Delete Change Task
Deletes a task from a change request in Freshservice.
DO
Custom API Call
Make a custom API call to a specific endpoint.

Questions

Is the Freshservice integration free?

Yes. Freshservice is available on every Calibra plan, including the free plan, which needs no card.

How is Freshservice usage billed?

Calibra charges one credit per workflow run, however many steps it has. Steps that read from or write to this app do not cost extra.

Can I connect Freshservice without writing code?

Yes. Describe the process in plain words and the AI copilot builds the workflow with Freshservice for you. You can also use templates or the visual editor.

Describe your first process. Watch it run today.

Free plan, no card. One credit per run, however many steps it has.

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