Tidio integration

Live chat, help desk tickets and AI chatbot for online stores. Sync contacts, create and answer tickets, read chat conversations and react to new contacts and tickets.

Customer support2 triggers · 17 actions

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Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.

When “New Contact” happens in Tidio, check the details with AI, then “List Contacts” and tell my team in Slack.

Simulated before it goes live
Fixes proposed when something breaks
One credit per run

Triggers

Start a workflow when this happens

WHEN
New Contact
Triggers when a new contact appears in Tidio (a visitor who left their name, email or phone in the chat, or a contact created another way). Checks every few minutes.
WHEN
New Ticket
Triggers when a new ticket is created in Tidio (for example from an email or a contact form). You can limit it to one department. Checks every few minutes.

Actions

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DO
List Contacts
Lists the contacts in your Tidio project with their custom properties. You can look up a contact by email.
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Get Contact
Gets a Tidio contact by ID, with all their details and custom properties.
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Create Contact
Adds a new contact to Tidio. Tidio always creates a new contact, even if one with the same email already exists.
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Update Contact
Updates the details and custom properties of an existing Tidio contact. Fields left empty stay as they are.
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Delete Contact
Permanently deletes a contact from Tidio. This can't be undone.
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List Contact Properties
Lists the contact properties defined in your Tidio project, with their internal name, label and type.
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Get Conversation Messages
Gets the chat conversation with a contact: their messages and the replies from your operators and chatbots.
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Send Message as Contact
Adds a message to a contact's Tidio conversation as if the contact wrote it, for example to forward a message received on another channel. It reaches your operators' inbox and can trigger your chatbots and Lyro.
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List Tickets
Lists the tickets in your Tidio project (without their messages). You can keep only tickets with a given status, priority, operator or department.
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Get Ticket
Gets a Tidio ticket by ID: subject, status, priority, assignment and its list of messages.
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Create Ticket
Creates a ticket in Tidio on behalf of a customer, as if they had written to you by email. Replies from your team are sent to that email.
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Update Ticket
Changes the status or priority of a Tidio ticket, assigns it to an operator or department, and sets its tags and custom fields. Fields left empty stay as they are.
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Reply to Ticket
Adds a reply to a Tidio ticket from one of your operators (sent to the customer, or as an internal note) or on behalf of the customer.
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Delete Ticket
Permanently deletes a Tidio ticket and its messages. This usually can't be undone.
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List Operators
Lists the operators (team members) of your Tidio project with their role and last activity.
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List Departments
Lists the departments of your Tidio project. "General" is the default department and includes all operators.
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Custom Tidio API Request
Makes a request to any endpoint of the Tidio OpenAPI (for example viewed pages or Lyro data sources). Your Client ID, Client secret and the API version header are added automatically.