Zammad integration

Create and update tickets in your Zammad helpdesk, add notes and replies, search tickets and users, and react to new tickets.

Customer support1 triggers · 8 actions

Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.

When “New Ticket” happens in Zammad, check the details with AI, then “Create Ticket” and tell my team in Slack.

Start a workflow when this happens

WHEN
New Ticket
Triggers when a new ticket is created in Zammad. You can limit it to one group.

Then Calibra can do this for you

DO
Create Ticket
Creates a Zammad ticket with its first message (article). If the customer email doesn't exist yet, Zammad creates the customer.
DO
Update Ticket
Changes the state, priority, owner, group or title of a Zammad ticket. Only the fields you fill in are changed.
DO
Add Article to Ticket
Adds an internal note or a reply to a Zammad ticket. With the "Email" type, Zammad emails the reply to the recipient.
DO
Get Ticket
Gets a Zammad ticket by ID: title, state, priority, group, owner, customer and dates. Optionally includes its articles.
DO
Search Tickets
Searches Zammad tickets with the same search syntax as the Zammad search bar, for example state.name:open AND group.name:Sales.
DO
Create User
Creates a user (usually a customer) in Zammad. Zammad gives them its default sign-up role unless an admin token sets roles.
DO
Search Users
Searches Zammad users (customers and agents) by name, email, login or phone.
DO
Custom Zammad API Request
Makes a request to any endpoint of your Zammad REST API (/api/v1) with your access token.