Kayako integration

Create and look up Kayako cases, reply by email, add internal notes, create and find users, and react to new cases.

Customer support1 triggers · 9 actions

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When “New Case” happens in Kayako, check the details with AI, then “Create Case” and tell my team in Slack.

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DO
Create Case
Creates a Kayako case (conversation) for a requester. With the "Email" channel Kayako emails the first message to the requester from the chosen mailbox; with "Internal note" nothing is sent.
DO
Get Case
Looks up a Kayako case by ID: subject, status, priority, requester, assignee and dates.
DO
List Cases
Lists Kayako cases, most recently updated first. You can filter by status type, tags or requester email.
DO
Reply to Case
Sends an email reply to the requester of a Kayako case, as the connected user.
DO
Add Internal Note
Adds an internal note to a Kayako case. Only agents see it; nothing is sent to the customer.
DO
Create User
Creates a user in Kayako, usually a customer. No password is set and no invitation is sent.
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Get User
Looks up a Kayako user by ID.
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Find Users
Searches Kayako users by name, email or other text, using Kayako search.
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Custom Kayako API Request
Makes a request to any endpoint of your Kayako API (/api/v1) with your connection.