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Freshchat integration

Create and update chat users, start conversations, send messages and private notes, and look up agents in Freshchat.

Customer support0 triggers · 8 actions
Connect Freshchat freeSee what you can automate

Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.
Every morning, read yesterday's new leads from my form, and for each one “Create User” in Freshchat.
  • Simulated before it goes live
  • Fixes proposed when something breaks
  • One credit per run

Actions

Then Calibra can do this for you
  • DO
    Create User

    Creates a user (a customer who chats with you) in Freshchat.

  • DO
    Get User

    Looks up a Freshchat user by ID: name, email, phone, reference ID and custom properties.

  • DO
    Update User

    Updates the name, email or phone of a Freshchat user. Empty fields keep their current value.

  • DO
    Create Conversation

    Starts a new Freshchat conversation for a user in a topic, with a first message from that user.

  • DO
    Get Conversation

    Looks up a Freshchat conversation by ID: status, topic, assigned agent and group.

  • DO
    Send Message

    Sends a text message in a Freshchat conversation as an agent or as the user, or adds a private note.

  • DO
    List Agents

    Lists the agents of your Freshchat account, one page at a time, so you can get their IDs.

  • DO
    Custom Freshchat API Request

    Makes a request to any endpoint of the Freshchat API (/v2) with your API token.

Questions

Is the Freshchat integration free?

Yes. Freshchat is available on every Calibra plan, including the free plan, which needs no card.

How is Freshchat usage billed?

Calibra charges one credit per workflow run, however many steps it has. Steps that read from or write to this app do not cost extra.

Can I connect Freshchat without writing code?

Yes. Describe the process in plain words and the AI copilot builds the workflow with Freshchat for you. You can also use templates or the visual editor.

Describe your first process. Watch it run today.

Free plan, no card. One credit per run, however many steps it has.

Start freeSee pricing