calibra
Start free

FreeScout integration

Create conversations, reply, add notes, change status or assignee, find and create customers in your FreeScout help desk, and react to new conversations.

Customer support1 triggers · 7 actions
Connect FreeScout freeSee what you can automate

Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.
When “New Conversation” happens in FreeScout, check the details with AI, then “Create Conversation” and tell my team in Slack.
  • Simulated before it goes live
  • Fixes proposed when something breaks
  • One credit per run

Triggers

Start a workflow when this happens
  • WHEN
    New Conversation

    Triggers when a new conversation is created in FreeScout (by email, chat, phone, an agent or the API). You can limit it to one mailbox.

Actions

Then Calibra can do this for you
  • DO
    Create Conversation

    Creates a conversation (ticket) in a FreeScout mailbox with a first message from the customer, a reply from an agent or an internal note. If the customer doesn't exist, FreeScout creates it.

  • DO
    Add Reply or Note

    Adds a message to a FreeScout conversation: an agent reply (emailed to the customer), an internal note or a message from the customer.

  • DO
    Update Conversation

    Changes the status, assignee or subject of a FreeScout conversation. Only the fields you fill in change.

  • DO
    Find Customer

    Searches FreeScout customers by email, first name, last name or phone.

  • DO
    Create Customer

    Creates a customer in FreeScout. It doesn't update existing customers: use "Find Customer" first to avoid duplicates.

  • DO
    List Mailboxes

    Lists the FreeScout mailboxes with their ID, name and email address.

  • DO
    Custom FreeScout API Request

    Makes a request to any endpoint of the FreeScout API (API & Webhooks module). Calibra adds your API key in the X-FreeScout-API-Key header.

Questions

Is the FreeScout integration free?

Yes. FreeScout is available on every Calibra plan, including the free plan, which needs no card.

How is FreeScout usage billed?

Calibra charges one credit per workflow run, however many steps it has. Steps that read from or write to this app do not cost extra.

Can I connect FreeScout without writing code?

Yes. Describe the process in plain words and the AI copilot builds the workflow with FreeScout for you. You can also use templates or the visual editor.

Describe your first process. Watch it run today.

Free plan, no card. One credit per run, however many steps it has.

Start freeSee pricing