Dixa integration

Create and look up Dixa conversations, reply to customers, add internal notes, manage end users and react to new conversations.

Customer support1 triggers · 10 actions

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When “New Conversation” happens in Dixa, check the details with AI, then “Create Email Conversation” and tell my team in Slack.

Start a workflow when this happens

WHEN
New Conversation
Triggers when a new conversation is created in Dixa on any channel (email, chat, phone, messaging…).

Then Calibra can do this for you

DO
Create Email Conversation
Creates an inbound email conversation in Dixa on behalf of an end user, as if they had emailed one of your Dixa addresses.
DO
Get Conversation
Looks up a Dixa conversation by ID: channel, state, requester, assigned agent, queue and custom attributes.
DO
Add Message to Conversation
Adds a message to a Dixa conversation. An outbound message is sent to the customer on the conversation's channel as the chosen agent; an inbound message is added as if the customer wrote it.
DO
Add Internal Note
Adds an internal note to a Dixa conversation. Only agents see it; the customer doesn't.
DO
Create End User
Creates an end user (customer contact) in Dixa.
DO
Get End User
Looks up a Dixa end user by ID.
DO
Update End User
Updates a Dixa end user. Only the fields you fill in are changed.
DO
Find End Users
Finds Dixa end users by email, phone number or external ID.
DO
List Agents
Lists the agents and administrators in your Dixa organization, optionally filtered by email.
DO
Custom Dixa API Request
Makes a request to any endpoint of the Dixa API (https://dev.dixa.io) with your API token.