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Trengo integration

Automate your Trengo omnichannel inbox: create contacts and tickets, reply on any channel, assign, label and close tickets, and react to new tickets and incoming messages.

Customer supportCommunication2 triggers · 11 actions
Connect Trengo freeSee what you can automate

Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.
When “New Ticket” happens in Trengo, check the details with AI, then “Create Contact” and tell my team in Slack.
  • Simulated before it goes live
  • Fixes proposed when something breaks
  • One credit per run

Triggers

Start a workflow when this happens
  • WHEN
    New Ticket

    Triggers when a new ticket (conversation) is created in Trengo, on any channel or on the one you choose.

  • WHEN
    New Inbound Message

    Triggers when a contact sends a new message to Trengo (email, WhatsApp, chat, social…), on any channel or on the one you choose.

Actions

Then Calibra can do this for you
  • DO
    Create Contact

    Creates a contact on a Trengo channel from an email address or phone number. If a contact with that identifier already exists, Trengo returns the existing one.

  • DO
    Find Contacts

    Searches your Trengo contacts by name, email address or phone number.

  • DO
    List Tickets

    Lists Trengo tickets, newest activity first, optionally filtered by status, channel, label, assigned user or contact.

  • DO
    Get Ticket

    Gets a Trengo ticket with its status, assignee and custom field values.

  • DO
    Create Ticket

    Creates a new Trengo ticket for a contact on a channel. Use "Send Message on Ticket" afterwards to write the first message.

  • DO
    Assign Ticket

    Assigns a Trengo ticket to a user or a team, with an optional note.

  • DO
    Close Ticket

    Closes a Trengo ticket, optionally with a ticket result.

  • DO
    Send Message on Ticket

    Sends a reply to the contact on an existing Trengo ticket, through the ticket's own channel, or adds an internal note.

  • DO
    Add Label to Ticket

    Adds one of your Trengo labels to a ticket.

  • DO
    Remove Label from Ticket

    Removes a label from a Trengo ticket.

  • DO
    Custom Trengo API Request

    Makes a request to any endpoint of the Trengo REST API (v2) with your connection.

Questions

Is the Trengo integration free?

Yes. Trengo is available on every Calibra plan, including the free plan, which needs no card.

How is Trengo usage billed?

Calibra charges one credit per workflow run, however many steps it has. Steps that read from or write to this app do not cost extra.

Can I connect Trengo without writing code?

Yes. Describe the process in plain words and the AI copilot builds the workflow with Trengo for you. You can also use templates or the visual editor.

Describe your first process. Watch it run today.

Free plan, no card. One credit per run, however many steps it has.

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