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Freshcaller integration

Review the calls of your Freshcaller (Freshdesk Contact Center) account with their metrics, agents and teams, and start flows when a call ends, for example to follow up on missed calls.

Customer supportCommunication1 triggers · 7 actions
Connect Freshcaller freeSee what you can automate

Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.
When “New Completed Call” happens in Freshcaller, check the details with AI, then “List Calls” and tell my team in Slack.
  • Simulated before it goes live
  • Fixes proposed when something breaks
  • One credit per run

Triggers

Start a workflow when this happens
  • WHEN
    New Completed Call

    Triggers when a call finishes in Freshcaller, with the call details and its metrics (talk time, hold time, CSAT...). You can keep only missed, voicemail or abandoned calls. It checks every few minutes.

Actions

Then Calibra can do this for you
  • DO
    List Calls

    Lists the calls of your Freshcaller account, one page at a time: direction, numbers, agent, team, result, duration and recording.

  • DO
    Get Call

    Gets one call by its ID: who called, which number, the agent and team that handled it, the result, duration, notes and recording link.

  • DO
    Get Call Metrics

    Gets the metrics of one call: talk time, hold time, ringing time, answer speed, after-call work, cost, CSAT result and tags.

  • DO
    List Call Metrics

    Lists the metrics of the calls in a period: talk time, hold time, answer speed, cost, CSAT and tags. Useful for daily or weekly call reports.

  • DO
    List Users

    Lists the agents and other users of your Freshcaller account with their role, status (online, offline, busy...) and teams.

  • DO
    List Teams

    Lists the teams of your Freshcaller account with their description and members.

  • DO
    Custom Freshcaller API Request

    Makes a request to any endpoint of the Freshcaller API of your account, using your API key.

Questions

Is the Freshcaller integration free?

Yes. Freshcaller is available on every Calibra plan, including the free plan, which needs no card.

How is Freshcaller usage billed?

Calibra charges one credit per workflow run, however many steps it has. Steps that read from or write to this app do not cost extra.

Can I connect Freshcaller without writing code?

Yes. Describe the process in plain words and the AI copilot builds the workflow with Freshcaller for you. You can also use templates or the visual editor.

Describe your first process. Watch it run today.

Free plan, no card. One credit per run, however many steps it has.

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