Digital employee: customer support agent that sorts emails and drafts replies
Every support email is classified by AI and a ready reply draft is left in Gmail.
Digital employeesAICustomer support
How it works
Handles your support inbox the way a teammate would: it classifies every new email (question, issue, invoice, return, sales or other), writes a reply in the customer's language following your rules and leaves it as a draft in Gmail, in the same thread, for you to review and send. It also posts the case type in Slack. Edit the rules in the AI step with your hours, policies and tone.
- Simulate it before it goes live
- Adjust any step in the visual editor
- One credit per run
Apps in this workflow
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Free plan, no card. One credit per run, however many steps it has.