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ServiceNow integration

Enterprise IT service management platform for incident, change, and service request management.

Productivity3 triggers · 17 actions
Connect ServiceNow freeSee what you can automate

Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.
When “New Record” happens in ServiceNow, check the details with AI, then “Create Record” and tell my team in Slack.
  • Simulated before it goes live
  • Fixes proposed when something breaks
  • One credit per run

Triggers

Start a workflow when this happens
  • WHEN
    New Record

    Triggers when a new record is created in a table.

  • WHEN
    Updated Record

    Triggers when a record is updated in a table.

  • WHEN
    New Comment or Work Note

    Triggers when a new comment or work note is added to a record in the selected table.

Actions

Then Calibra can do this for you
  • DO
    Create Record

    Create a new record in a specified table.

  • DO
    Update Record

    Update an existing record in a specified table.

  • DO
    Get Record

    Retrieve a specific record by its ID.

  • DO
    Find Records

    Search for records in a table using a query.

  • DO
    Delete Record

    Delete a record from a specified table.

  • DO
    Add Comment or Work Note

    Append a customer-visible comment or an internal work note to a record (incident, request, problem, change, etc.).

  • DO
    Resolve or Close Incident

    Move an incident to Resolved or Closed with a close code and resolution notes.

  • DO
    Attach File to Record

    Upload and attach a file to a record.

  • DO
    Find File

    List or download file attachments from a record.

  • DO
    Delete Attachment

    Delete an attachment by its sys_id.

  • DO
    Get Catalog Item

    Retrieve full details of a catalog item including its variable definitions. Use this before "Submit Catalog Request" to discover the variables expected by the item.

  • DO
    Submit Catalog Request

    Order a catalog item. Submits a service catalog request and returns the resulting request number.

  • DO
    Search Knowledge Articles

    Search published knowledge base articles using free text. Requires the Knowledge API plugin to be active.

  • DO
    Get Knowledge Article

    Retrieve the full content of a knowledge article by sys_id.

  • DO
    Send Email

    Send an email through your ServiceNow instance using the Email API. Requires the email outbound capability to be configured.

  • DO
    Count Records

    Return the number of records in a table that match an optional encoded query (uses the Aggregate API).

  • DO
    Custom API Call

    Make a custom API call to a specific endpoint.

Questions

Is the ServiceNow integration free?

Yes. ServiceNow is available on every Calibra plan, including the free plan, which needs no card.

How is ServiceNow usage billed?

Calibra charges one credit per workflow run, however many steps it has. Steps that read from or write to this app do not cost extra.

Can I connect ServiceNow without writing code?

Yes. Describe the process in plain words and the AI copilot builds the workflow with ServiceNow for you. You can also use templates or the visual editor.

Describe your first process. Watch it run today.

Free plan, no card. One credit per run, however many steps it has.

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