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Jira Service Management Operations integration

Opsgenie alerts in Jira Service Management: create, acknowledge, close and route on-call alerts, and see who is on call.

Developer tools1 triggers · 16 actions
Connect Jira Service Management Operations freeSee what you can automate

Build it by describing it

Type a sentence like this and the copilot builds, validates and simulates the workflow.
When “New Alert” happens in Jira Service Management Operations, check the details with AI, then “Create Alert” and tell my team in Slack.
  • Simulated before it goes live
  • Fixes proposed when something breaks
  • One credit per run

Triggers

Start a workflow when this happens
  • WHEN
    New Alert

    Triggers when a new alert is created.

Actions

Then Calibra can do this for you
  • DO
    Create Alert

    Create a new alert and route it to teams, users or schedules.

  • DO
    Get Alert

    Get one alert by its ID or alias.

  • DO
    Find Alerts

    Search alerts with a JSM Operations search query.

  • DO
    Acknowledge Alert

    Acknowledge an alert so responders know someone is on it.

  • DO
    Unacknowledge Alert

    Put an acknowledged alert back to open.

  • DO
    Close Alert

    Close an alert once the problem is resolved.

  • DO
    Add Note to Alert

    Add a note to an alert.

  • DO
    Add Tags to Alert

    Add one or more tags to an alert.

  • DO
    Remove Tags from Alert

    Remove one or more tags from an alert.

  • DO
    Assign Alert

    Make a user the owner of an alert. Not available on the JSM Free plan.

  • DO
    Add Responder to Alert

    Add a team, user, schedule or escalation as a responder.

  • DO
    Escalate Alert

    Escalate an alert to the next level of an escalation policy.

  • DO
    Snooze Alert

    Pause notifications for an alert until a set time. Not on JSM Free.

  • DO
    Update Alert

    Change the message, description or priority of an alert.

  • DO
    Get Who Is On Call

    Get who is on call for a schedule, now or at a given time.

  • DO
    Custom API Call

    Call any JSM Operations endpoint with this connection.

Questions

Is the Jira Service Management Operations integration free?

Yes. Jira Service Management Operations is available on every Calibra plan, including the free plan, which needs no card.

How is Jira Service Management Operations usage billed?

Calibra charges one credit per workflow run, however many steps it has. Steps that read from or write to this app do not cost extra.

Can I connect Jira Service Management Operations without writing code?

Yes. Describe the process in plain words and the AI copilot builds the workflow with Jira Service Management Operations for you. You can also use templates or the visual editor.

Describe your first process. Watch it run today.

Free plan, no card. One credit per run, however many steps it has.

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